We pride ourselves in being a friendly and approachable company, so please don't hesitate to get in touch for a quote or if you have any other enquiries.
For the quickest response it's best to either ring us directly or use our Ringback service. However we aim to answer all emails within 24 hours.
We look forward to hearing from you.
Terms & Conditions
In order to provide an efficient, reliable and affordable service to our customers we operate under the following terms and conditions:
Quotes, estimates and general enquires are and always will be free. Please never hesitate to get in touch.
If a quote is accepted to finish off a previous companies painting and decorating work, a deposit of 50% is required regardless of the reason for the company not completing the work. The name and telephone number of the previous painting company is also required for reference. At random, some companies maybe contacted.
Once a quote has been agreed and accepted a deposit of 20% is required. This amount is deducted off the final invoice.
The cost of any materials is to be paid on the first day work comences. Please note the deposit is not to cover materials.
This deposit is none refundable if you choose to cancel the agreed work.
If Willows Painter & Decorator attend the work site on the agreed date and for any reason outside of our control are unable to start work then charges will apply. This may include loss of deposit; a day rate of £200 (extra charges may apply on weekends and other times outside of standard working hours) for each lost days work. Possible reasons include (but are not limited to): lack of access to room/s, uncompleted works, health & safety concerns. It does not apply if we can't start work due to poor weather.
Willows will move large items such as furniture in order to carry out work. But willows will not move small items/ornaments or personal possessions. This will always be a customers responsibility and failure to do so may result in work pausing or in a worst case secnario the job being canceled.
As standard two coats of paint are used unless explicitly specified in the initial quote. Additional charges will apply if more than two coats of paint/stain are requested and/or needed. Charges will be for the total time required to finish the extra works, not just the application time of paint/stain. This could incur an extra day rate charge of £200 (extra charges may apply on weekends and other times outside of standard working hours). This applies to all internal and external work and includes all types of materials and finishes.
In the event that the customer asks Willows to choose a paint/stain colour, the customer is responsible for costs incurred in changing this colour if they subsequently don't like it.
Upon completion of the work an invoice will be issued.
Full and final Payment must be made on the final day of completion.
If full payment is not received within 7 days Willows reserves the right to add an additional 10% on to labour charges.
Of course if you have any questions about the points above please don't hesitate to get in touch.